BLG assists its clients in collecting outstanding debts owed to the client that are delinquent and unpaid. This process involves collection calls and/or correspondence in a fast paced goal oriented collections department, as well as providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments. BLG also maintains responsibility for monitoring and maintaining assigned accounts through frequent updates to the client, account adjustments, small balance write offs, customer reconciliations and processing credit memos. BLG also performs other assigned tasks and duties necessary to support the client’s accounts receivable department and enlist the efforts of sales and senior management when necessary to accelerate the collection process. BLG communicates and follows up effectively with the client’s accounts on a timely basis.